Metropolis Advisory has worked on a diverse range of assignments spanning various state government agencies, not-for-profits, tier 1 contractors, private enterprises, private-public partnerships and asx listed companies.
SydWest Multicultural Services
SydWest Multicultural Services is a leading organisation for all cultural diversity issues responding to community needs and opportunities. SydWest offers flexible and integrated service models across the life course of refugees and migrants, supporting the self-determination and empowerment of our diverse communities.
Metropolis scope of services involved development and implementation of a Risk Appetite Statement (RAS) including working with the Board and Senior Management to review and update all strategic and operational risks in line with the newly established RAS.
The Australasian New Car Assessment Program, more commonly referred to as ANCAP SAFETY, is Australia and New Zealand’s independent voice on vehicle safety. ANCAP crash test cars and conduct performance assessments on safety features and technologies then publish a simple star rating to indicate relative safety performance. ANCAP publish independent safety ratings for thousands of new vehicle makes, models and variants.
Metropolis scope of services included improvement to the Risk Management Framework, development of a Risk Management Action Plan, review and improvement of the corporate risk register, development and implementation of a Risk Appetite Statement, establishment of strategic risk profile, and provision of risk governance support.
Since 1972, Creating Links has been delivering a diverse range of services across Greater Sydney in the areas of children & family, disability, financial counselling, fostering and youth. Their Mission as a leading community organisation is to develop resilient, productive, and inclusive communities and families.
Metropolis scope of services included review of the Risk Management Framework and provision of advice on opportunities for improvement, development of a Risk Appetite Statement, preparation of a Strategic Risk Profile for the Board, and development of appropriate Risk Reporting and Escalation to Audit Committee and Board.
Settlement Services International (SSI)
SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. SSI works with all people who have experienced vulnerability, including refugees, people seeking asylum and culturally and linguistically diverse communities, to build capacity and enable them to overcome inequality.
Metropolis initial scope of services included Board and management education on the SSI Risk Management Framework, revision of the SSI Risk Appetite Statement, review and update of the strategic risk profile, and revision of the risk matrix criteria. Our support is ongoing as a trusted advisor, providing assurance over the Board’s review of their risk appetite and strategic risk.
Metropolis also supports SSI with their resilience arrangements – providing independent review and recommendations for their BCP and Crisis/Incident Management arrangements; and supporting the team with ongoing training and scenario testing/exercises.
Northern Beaches Council
Northern Beaches Council (NBC) performs a comprehensive Waste Collection Service that includes collection of waste across 5 streams for the entire local government area (LGA). This is classed as an ‘essential service’ under NSW legislation (Essential Services Act 1988, Clause 4.1(g)). The majority of this service is outsourced.
Metropolis scope of services included development of a Business Continuity Plan (BCP) for Waste Services across the Northern Beaches LGA. This assignment involved generation of detailed risk assessments, critical thinking for key risks and controls, detailed scenario development and analysis, business impact analysis, and alignment with pre-existing incident and crisis management procedures and protocols.
City of Parramatta
The City of Parramatta (CoP) is Sydney’s Central River City and services 235,000 residents and 23,000 local businesses. As a local government authority, it provides a wide range of services to the community – many of them essential.
Like many organisations, CoP had not experienced a pandemic before and wanted to ensure they were fully prepared to continue servicing customers whilst ensuring the safety of staff.
Metropolis provided crisis management and resilience support to CoP during the initial outbreak and subsequent lockdown. Metropolis’ scope of services included advice on Crisis Management Team formation and key responsibilities, scenario-based risk assessment, review and update of the Business Continuity Plan and development of recovery strategies. Metropolis also supported the Corporate Risk team to roll out the updates across all service units.
Cimic Group (formerly Leighton Holdings)
We were asked to design, document and deliver a new group-wide risk assessment and reporting framework for CIMIC Group, one of the world’s leading international contractors and the world’s largest contract miner with operations in over 20 countries.
Reporting directly to the Chief Risk Officer, Metropolis Advisory led a team of in-house risk professionals to develop a new Group Risk Framework including policies, standards and procedures. With a portfolio approach to risk reporting it enables integration of bottom-up and top-down risk reporting into a single monthly report spanning strategic, financial, operational aspects as well as key projects.
School Infrastructure NSW
Commencing in 2018, the NSW Government is investing $6.7 billion over the next four years to deliver 190 new and upgraded schools to support communities across NSW. In addition, a record $1.3 billion is being spent on school maintenance over four years, along with a record $500 million for the sustainable Cooler Classrooms program to provide air conditioning to schools. This is the largest investment in public education infrastructure in the history of NSW.
Reporting directly to the Executive, Metropolis resources are responsible for the development and implementation of a comprehensive, integrated risk management framework spanning strategic, operational and project risk management.
Sydney Desalination Plant
Sydney Desalination Plant (SDP) is a key component of Sydney’s water supply security. SDP’s mission is to provide reliable and sustainable drinking water to Sydney, helping to guarantee water supply though times of drought. SDP have engaged Veolia as the operations and maintenance contractor for the plant, pump station and pipeline.
Metropolis were retained by SDP to undertake a range of enterprise risk services including review and update of the Corporate Risk Policy, Risk Procedure, Risk Reporting Templates. In addition, Metropolis were also asked to establish a Risk Appetite Statement in consultation with the Board and Executive Management.
Our ongoing consultant risk manager services are focused on embedding better practice risk management across all areas of the SDP business, centred around robust risk assessment and reporting.
Metropolis provides ongoing business resilience support through regular Business Continuity Management maintenance support activities – desktop and scenario testing/exercise events, training and awareness on Incident/Crisis Management and the BCP, and supporting a regular review cycle of the BCP.
Department of Planning and Environment – Roads to Home
‘Roads to Home’ relates to the provision of local infrastructure works and upgrades over four years from 1 July 2019, for ten remote Aboriginal communities in Local Aboriginal Land Councils across NSW. The project represents an initial rollout with expansion in the future to include up to another 51 communities possible.
In order to meet Treasury requirements, Metropolis resources were engaged by Department of Planning and Environment to prepare a probabilistic assessment of the capital cost estimate for the Roads to Home Project, such that an investment funding request for the initial tranche of funding is appropriately supported with risk adjusted project cost estimates.
Sydney Metro – Western Sydney Airport
Sydney Metro Western Sydney Airport is the new railway line which will service Greater Western Sydney and the new Western Sydney International (Nancy-Bird Walton) Airport. The new railway will become the transport spine for the Western Parkland City’s growth for generations to come, connecting communities and travellers with the rest of Sydney’s public transport system with a fast, safe and easy metro service. The Australian and NSW governments have a shared objective of having the metro rail operational in 2026 when the Western Sydney Airport is scheduled to open.
Metropolis are sub-consultants to the KPMG team appointed to provide cost, schedule and risk services for the strategic and final business case phase of the project.
Transport for NSW / RMS – Sydney Gateway
Sydney Gateway will deliver major new connections from Sydney Airport’s Domestic and International terminals to the Sydney motorway network at St Peters Interchange. Sydney Gateway is part of the NSW Government’s vision to complete the missing links in the motorway network, improve traffic flow and reduce travel times. Importantly, Sydney Gateway will return local streets to the community by allowing 10,000 trucks and up to 100,000 vehicles a day to travel on the new road rather than through local Mascot streets.
Metropolis have been engaged by RMS to provide specialist risk management services as part of an integrated project team. Our risk services span from business case phase through to procurement and include project wide risk profiling and assessment, probabilistic contingency estimation and INSW health check reviews.
Transport for NSW / RMS – Rozelle Interchange
The Rozelle Interchange and Iron Cove Link is part of the M4-M5 Link, providing a new underground motorway interchange to City West Link and an underground bypass of Victoria Road between Iron Cove Bridge and Anzac Bridge. The $3.9 billion Rozelle Interchange design and construct contract includes a complex underground motorway junction and will transform the formerly unused rail yard site, delivering 10 hectares of new open space to the local community and improving access to public transport.
Metropolis were initially engaged directly by RMS to provide specialist risk management services during the final business case and procurement phases of the project. Metropolis are also part of the HKA and TSA Management team appointed by RMS to provide contract management services for the WestConnex Rozelle Interchange.
Lendlease (LL) is a globally integrated real estate and investment group delivering critical infrastructure, stadiums and entertainment facilities around the world. In striving to maintain the competitive edge and demonstrate best practice risk management (both internally and to clients), LL undertook to review and update its approach to risk management during the bid phase of major projects.
Working within the existing Corporate Risk Team, Metropolis developed and documented rigorous processes and procedures for the identification and management of risk throughout the bid phase of projects (typically an intense 12 week timeframe). Considerations includes risk management planning, response to proposed risk allocation, RfT risk returnables and tender price contingency determination.
The updated approach will help ensure a robust approach to risk management is maintained, supported by fit for purpose tools and processes to deliver high quality and consistent outcomes for every tender.
Parramatta Light Rail
Parramatta Light Rail will provide a frequent and reliable transport mode to support growth in Western Sydney, bringing businesses, destinations and employers closer to their suppliers, visitors, employees and customers. We supported Transport for NSW in the development of the project, establishing risk management systems and processes, facilitating robust risk assessments of options, procurement and delivery strategies, strategic and project risks, and assisting the project in ensuring key decisions are risk-informed.
Sydney Metro – City and Southwest
Sydney Metro City & Southwest will extend metro rail between Chatswood and Bankstown, including a new crossing beneath Sydney Harbour, new railway stations in the lower North Shore and CBD, and the upgrade and conversion of the current line between Sydenham and Bankstown.
This is Australia’s largest public transport project, and we provided Sydney Metro with comprehensive risk management services including input to strategic options analysis and decision support, procurement and delivery strategies, capital cost quantitative risk assessment, business case preparation, constructability and project delivery risks.
Transport for NSW – B-Line
Metropolis Advisory provided project controls management expertise for the project delivery phase of the B-Line project, a transformational transport project for the Northern Beaches with a fleet of new double decker buses, a 10-minute service frequency throughout the day and a range of enabling infrastructure.
Western Sydney Airport
The new Western Sydney Airport will be state-of-the-art, planned and designed with 21st-century thinking. With Sydney’s aviation demand set to double over the next 20 years, the airport will help Sydney to meet this demand and provide a source of jobs and economic growth for the region.
Metropolis were appointed to lead the risk and opportunity management for the Bulk Earthworks Package A Request for Tender (RfT) over the 12 week tender period. Our services included development and management of the project risk profile and preparation of all RfT returnables including Key Risk Overview, Project Risk Register and the Project Risk Management Plan. Additionally Metropolis facilitated development of the Risk Contingency Assessment to inform bid pricing using a comprehensive probabilistic methodology.
Sydney Desalination Plant – Expansion
Sydney Desalination Plant (SDP) is a key component of Sydney’s water supply security. SDP’s mission is to provide reliable and sustainable drinking water to Sydney, helping to guarantee water supply though times of drought.
In response to an extended period of below average rainfall and falling dam levels; and in accordance with provisions of the Security of Water Deed, SDP was requested to commence planning for an Expansion of the Plant, doubling output from 250ML/d to 500ML/day.
Metropolis was engaged to provide project risk management services for the procurement and delivery phase. Working within the Project Controls Team, Metropolis facilitated the development of key project risk deliverables including risk registers, risk management plans and risk reports including to the SDP Board up until the project was placed on hold by NSW Government.
WestConnex is a flagship project for tomorrow’s Sydney and will provide relief to the hundreds of thousands of road users struggling in traffic every day and help return local streets to local residents.
Our resources are contracted to provide specialist risk project risk management services for the delivery phases of the M4 Widening, M4 East and New M5 projects, the development phase of the M4 – M5 Link and in support of the over-arching Operations and Technical team.
Gold Coast Light Rail Stage 3
The Gold Coast Light Rail (GCLR) Stage 3 involves a 6.7km extension of the light rail system from Broadbeach South to Burleigh Heads, including eight new stations and the procurement of additional LRVs. As the Operator Franchisee, GoldLinQ Pty Ltd is contracted by the Queensland Government for the design, construction, operations and maintenance of the Gold Coast light rail system.
GoldlinQ wished to ensure an appropriate level of contingency for Stage 3, supported with rigorous analysis and a recognised process and reflective of GoldlinQ’s retained risk profile.
Using the existing project risk register as a basis, Metropolis consulted with key project team members to clarify residual financial risk ownership between the State, GoldlinQ and other stakeholders including the D&C Contractor and O&M Contractor. Metropolis then worked with subject matter experts to quantify and model all included risks using Palisade’s @Risk. Metropolis prepared a detailed report covering the methodology, process, key inputs, key outputs, assumptions and exclusions.
Transport for NSW – Fast Rail Program
The NSW Government has started work on a fast rail network that will strengthen links between regional centres and to Sydney, potentially slashing travel times across the State. Four potential routes have been identified as the starting point for investigation with options analysis giving consideration to upgrades and optimisation of existing routes and new fleet, though to dedicated high-speed rail with new lines and routes.
Metropolis are part of the Transport for NSW integrated project team providing high level risk assessment services for the Fast Rail Strategic Business Cases and Feasibility Studies.
More Trains More Services
More Trains, More Services (MTMS) is part of a multi-stage program designed to increase the capacity of the Sydney rail network by addressing key capacity constraints, and progressively transform Sydney’s rail network into a modern and reliable mass-transit system.
Metropolis assisted Lendlease/Downer EDI (LLEDI) during the Tender Phase for the MTMS North Works Package. We undertook a comprehensive risk identification and assessment exercise to ensure the overall risk profile was defined and the review and assurance processes are robust.
Our risk management processes allowed LLEDI to showcase to TfNSW its risk management capabilities and the enhanced value proposition brought about by a comprehensive approach to key project risks and the optimisation of risk allocation between the contracting parties.
Southwest Stations & Corridor Works
Southwest Stations & Corridor Works (SSC) is a major work package of the Sydney Metro City & Southwest project and will see the existing Bankstown Line converted from heavy rail to metro rail. The Bankstown Line conversion focuses on addressing one of Sydney’s biggest rail bottlenecks by moving Bankstown Line services to the new standalone metro system.
The Joint Venture principal contractors Lendlease and CPB (LLCPB) sought the specialist risk capabilities of Metropolis to drive implementation of best practice risk management as required on a project of great complexity and numerous interfaces. The Metropolis team led a series of workshops to conduct detailed reviews of all project risks with all key stakeholders. Risks were prioritised by applying the JV Risk Framework and detailed treatment strategies were developed for material risks including the setting of cost and time contingencies.
Metropolis risk processes enabled LLCPB senior management to gain confidence that material risks were able to be effectively managed and provided assurance that time and cost contingencies were appropriate for the project delivery phase.
Sydney Opera House Concert Hall
The Concert Hall upgrade is the biggest of its kind since the Opera House opened in 1973 and will improve acoustics, stage and backstage areas, theatre systems and accessibility in and around the venue. The upgrades will transform the audience and performer experience and ensure it can switch between moods and modes as seamlessly and efficiently as possible. Construction of this extensive program of essential works is expected to begin in early 2020 and will require the closure of the Concert Hall.
Metropolis were engaged to provide specialist risk management services during the project planning and procurement phase including transition into delivery. Our services covered all areas of risk and included a detailed schedule risk assessment to inform key project decisions around client-contractor risk allocation and financial contingency allowance determination.
Sydney Opera House Function Centre
The Sydney Opera House has been home to thousands of inspiring performances over more than 40 years and has become the symbol of modern Australia and the country’s premier tourist destination. The Function Centre Project forms part of the Sydney Opera House Renewal Program and involves transforming the existing function centre into a new premier function centre for commercial and private events.
Metropolis Advisory was selected to provide specialist risk management project support and to lead the contingency development process using a probabilistic methodology. Metropolis worked with all key stakeholders to develop the risk model with detailed consideration of threats and opportunities associated with the project scope of work, cost estimate, project schedule, commercial risk allocation, stakeholder requirements and key assumptions.
Quay Quarter Tower
Quay Quarter Tower will be a world first vertical village that redefines the future of work. Offering some of Sydney’s best views, this transformative statement on Sydney’s skyline is profoundly focused on promoting human interactions to drive business success.
Principal Contractor Lendlease Building (LLB) engaged Metropolis to manage and perform all project risk management processes for the project development phase. Metropolis worked closely with the project team to identify, assess and quantify all areas of risk and uncertainty for the project. This was followed by close consultation with the cost estimating team to undertake probabilistic cost risk analysis, thereby enabling LLB to evaluate a range of potential commercial scenarios and the associated financial exposures.
Metropolis prepared a detailed Project Risk Report covering all key threats and opportunities and associated control and mitigation strategies, including those associated with critical project schedule milestones.
F6 Extension and F6 Stage 1 Development
The F6 Extension project aims to complete a missing link in the Sydney motorway network by connecting the New M5 and the Princes Highway at Loftus. The NSW Government decided to progress the F6 Stage 1 – New M5 Arnclifee to President Avenue, Kogarah, to the Preliminary Concept Design Phase, including its Environmental Impact Assessment. A Strategic Environmental Assessment will be undertaken south of Kogarah, to help determine any possible corridor adjustments.
We reviewed and updated the F6 Extension Project Risk Management Plan and associated processes. Metropolis also undertook a thorough assessment of potential risks associated with the development of Stage 1, and the remaining of the project south of Kogarah.
Sydney Metro – North West Rail Link
Leading the risk management function of this multi-billion dollar metro rail line between Rouse Hill and Chatswood, we took the project from pre-Strategic Business Case through to contract award of all three major packages including the Operations, Trains and Systems PPP. The project, now well into the construction phase, is currently being delivered under budget and scheduled to open on schedule in the first half of 2019.
Our specialist and comprehensive risk management services included input to strategic options analysis and decision support, procurement and delivery strategies, constructability and operations and maintenance risks.
Transport for New South Wales
Looking at key risk areas across each branch within the Infrastructure and Services Division (I&S) of TfNSW, our comprehensive Fraud and Corruption Risk Assessment is supporting the development of a strong culture of ethics, good governance and timely reporting. I&S is currently working on more than 300 projects, including major public transport, ticketing and IT initiatives.
Transport for New South Wales
Metropolis Advisory is currently providing program risk management and project controls services to support a multi-billion dollar investment in Sydney’s heavy rail future, including stations, infrastructure, signalling, systems, rolling stock and stabling/maintenance facilities.
Our staff worked as key members of a multi-disciplinary, integrated project team to provide outcome certainty and project performance transparency.
Sydney Light Rail – CBD and South East
Extending Sydney’s light rail links from Circular Quay along George Street to Central Station, through Surry Hills to Moore Park, then to Kensington, Kingsford and Randwick, this new CBD and SE line provides new connections for Sydney.
We led the risk management and project controls functions of the CBD and South East Light Rail project (CSELR). Reporting to the Project Director, our staff designed and implemented rigorous and integrated risk management and project controls frameworks to ensure the effective and efficient management of the project.
Transport for New South Wales
Metropolis Advisory developed, documented and implemented a new risk management framework and plan for TfNSW I&S Division to integrate and align the approach to risk management across its eight branches. This recognises and aligns to Transport’s key strategic risks as well as the relevant inter-Division risks and intra-Division risks including key project risks.
NSW Land and Housing Corporation
To help this public enterprise manage the impact of any unscheduled disruption or major crisis on its social housing portfolio of 130,000 properties, Metropolis Advisory is currently working with the NSW Land and Housing Corporation (LAHC) to design and develop a revised Business Continuity Plan (BCP).
The BCP covers Emergency Response, Crisis Management, Business Recovery and Business Resumption and will be an action driven, priority based, single line of sight document addressing the critical steps in an unscheduled disruption or major crisis.
Roads and Maritime Services
Metropolis Advisory assisted Roads and Maritime Services (RMS) to develop a program of motorway development projects with metropolitan Sydney, including the M4-M5 Link, Sydney Gateway and other major pipeline projects.
Our specialist resources were contracted to provide project and program risk management services, delivering robust risk identification and assessment as well as team alignment on risk management priorities and initiatives.